Refund and Cancellation Policy

Every Top Publishers project begins with a written proposal or order summary describing the selected services, deliverables, schedule, revision allowance, and price. Please review and approve those terms before payment.

Cancellation Before Work Begins

If you cancel before work has started, you may request a refund of amounts paid, less any disclosed non-refundable third-party costs already incurred on your behalf.

Cancellation After Work Begins

If work has begun, refund eligibility is based on the undelivered portion of the project. Completed milestones, approved work, delivered files, consultation time, and non-refundable third-party expenses may be deducted. A written breakdown will be provided when applicable.

Completed or Approved Work

Payments for completed, delivered, or expressly approved milestones are generally non-refundable. If a deliverable does not match the written scope, please notify us promptly so we can review the issue and provide an appropriate correction within the agreed revision terms.

Third-Party Costs

Fees paid to external providers—such as printing, distribution, advertising, hosting, domain registration, stock assets, voice talent, or platform charges—are subject to the provider’s terms and are refundable only if that provider issues a refund.

Refund Requests

Submit a request through our Contact page and include your name, project reference, service purchased, payment date, and reason for the request. We will review it against the written project scope and completed work.

Approved Refunds

Approved refunds are returned to the original payment method when possible. Processing time depends on the payment provider and financial institution.

No Outcome Guarantees

We do not guarantee sales, rankings, reviews, retailer acceptance, media coverage, or other commercial outcomes.